Very often, our mistakes come from our unskillfulness, and not because we want to harm one another. I think of our behavior in terms of being more or less skillful rather than in terms of good and bad. If you are skillful, you can avoid making yourself suffer and the other person suffer. If there's something you want to tell the other person, then you have to say it, but do so skillfully, in a way that leads to less rather than more suffering. 67